We want you to be delighted with the quality of the goods you receive from Timberkits. However, if for any reason you do wish to return any items from your order, please do so within 90 days of receipt and in resaleable condition for either a full refund of the value of the goods or an exchange. Refunds are normally processed within 7 days of receipt please allow longer over Christmas period as we return to full staffing on 5th January.